Truck Effects FAQ's

Although we are a Canadian company, all pricing listed is in US DOLLARS. This is for a number of reasons, but the main one is due to the fact that online credit processors only recognise USD. We are currently working on ways to charge our Canadian customers CAD, and our US customers USD. Currently all our pricing is done in USD.

You have 15 Days from the date of receipt of the product to notify us if you want to return a product. You can email us, call us, or send a carrier pigeon (birds do tend to take a while, so send them early) to request a Return Authorization. All returns must be authorized or they may be denied.

Items may ship from various locations so we will let you know where to ship the item back to. Do not send it back to our address or the return address on the package unless we ask you to, please.

Once the item is received, it will be inspected. All returns must be received in as-new condition in order to be refunded. If products have been installed or damaged in any way, we cannot resell them as new.

The following fees will apply for all returns:

• RESTOCKING FEE: Returns are subject to a 15% Restocking Fee.
• RETURN SHIPPING COSTS:Return shipping is the customer's responsibility.
• OUTGOING SHIPPING COSTS:If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.

We offer a flat rate shipping of just $19.99! Individual items with our flat rate shipping will be shipped by the carrier of our choice to a single address within the continental United States and Canada. Free Shipping excludes large or heavy orders requiring truck freight or orders shipping to Alaska or Hawaii. You will be notified via email after checking out if your item will require additional shipping. Your credit card will not be charged until you have been notified of, and agree to the shipping rate.

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Yes! We have warehouses in both the United States and Canada. We are able to ship to both the US and Canada with no extra fees or charges.

We ship primarily through UPS and Purolator, however, some shipments may be shipped by MAIL or motor freight carriers. TRUCK EFFECTS LTD. reserves the option to choose the best carrier available at the time of shipment.

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Flat Rate offer. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-855-91-TRUCK Our team is available Monday through Friday 8am – 5pm MST or via our online contact form.

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

No we do not. There are no exceptions.

Yes! We have warehouses in both the United States and Canada. We are able to ship to both the US and Canada with no extra fees or charges..

Most orders are just $19.99. Large or heavy package shipping is determined using our carriers rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS or Purolator will be sent via truck freight and will require a quote prior to processing.

While many orders will ship directly from one of our warehouses, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Shipping delays might occur for the following reasons:

• Wrong address or zip code used for the shipping address.
• When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
• Unforeseen circumstances at our business.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order or a refund of your costs as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear).

All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard 15 % restocking fee. Returns must be made within 15 days of "Return Authorization" date.

Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact Truck Effects toll free at 1-855-652-4755.

"In-Stock" items usually take between 4 to 12 days.

Occasionally, items are out of stock or unavailable, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.

In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.

VERY IMPORTANT!! Please try to inspect each piece of furniture thoroughly for damage prior to signing the delivery receipt. Once you are completely satisfied there is no damage, then sign the delivery receipt which releases the delivery company and Truck Effects from all damage claims.

If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

To the extent permitted by law, neither Truck Effects nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Truck Effects maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.